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TADAWULCOM FAQ

1. What is TadawulCom?
2. Why investing in Local Shares through TadawulCom?
3. What is special in TadawulCom service?
4. What are the services offered by TadawulCom?
5. How to register in TadawulCom?
6. What are the registration conditions?
7. What is the preferred PC configuration?
8. How can I enter my details in TadawulCom website?
9. How to login to TadawulCom website?
10. How to inquire about Market News and Shares prices?
11. How to buy and sell shares using TadawulCom?
12. How to Amend/ Cancel orders using TadawulCom?
13. How to inquire about outstanding orders?
14. How to logout from TadawulCom?
15. When I can access TadawulCom Service?
16. What are the trading hours in Saudi Market?
17. How should I do to cancel the service?
18. How secure is TadawulCom?
19. How can I get more information about TadawulCom?
1.What is TadawulCom? Top

TadawulCom service permits the company customers to trade local shares over the internet, this service will provide AlJazira Capital customers the ability to inquire shares portfolio, prices and market news anytime anywhere

2.Why investing in Local Shares through TadawulCom? Top

  • Entering, amending and canceling orders via the Internet
  • Order inquiry using TadawulCom website
  • Online inquiry about shares prices and market news
  • Online inquiry about purchase power and trading account balance
  • Specialized staff to respond to customer inquiries


3.What is special in TadawulCom service? Top

  • Easy navigation design for the website
  • Full security for the customer and his/ her activities
  • Flexibility in entering orders through the website
  • Online support through dedicated and skilled Staff
  • Ability to inquire the Market news, customer portfolio, order status and to enter,amend and cancel orders using only one page
  • Multiple Market depth (3 companies at a time)
  • Friendly design to allow using the available functionality in a simple and logical sequence
  • Speed and accuracy in executing orders
  • Simple account opening procedures, the customer can open accounts at any Investment Center
  • Up-to-date information about the order status and market news
  • Ability to monitor order execution online
  • Use of SMS to confirm deals and to inquire about shares and market news


4.What are the services offered by TadawulCom? Top

  • Local Shares Trading through the Internet
  • Financial and company news
  • Share Prices inquiry
  • Order Status inquiry
  • Investment portfolio and purchase power inquiry
  • SMS service for order status, market news and shares prices


5.How to register in TadawulCom? Top

To register in TadawulCom Service, the customer should visit the Investment Center to fill the Registration form and to open the Trading Account, after that, he/she should access the website to fill the customer basic details and then call TadawulCom service center to activate his/ her UserID




6.What are the registration conditions? Top

  • Open a Trading Account with ALJAZIRA CAPITAL
  • GCC nationality or any other nationality
  • Sign the Investment agreement and TadawulCom Terms and Conditions


7.What is the preferred PC configuration? Top

Software

  • Operating System: Windows 7 or Apple Mac.
  • Internet Explorer Version 11
  • Google Chrome
  • JAVA 8.0 or later

Minimum Hardware Requirnments

  • Desktop PC or Laptop
  • CPU: Intel Core I5 3.20 GHZ or more
  • RAM: 4 GB
  • 4 MB Speed using DSL

Recommended Hardware Requirnments

  • Desktop PC or Laptop
  • CPU: Intel Core I7 3.20 GHZ or more
  • RAM: 16 GB or more
  • Display/ Monitor : 17”
  • 20 MG speed using DSL

Internet Explorer version can be obtained by selecting the “Help” menu from the Internet Explorer and then selecting “About Microsoft Explorer” menu item.




8.How can I enter my details in TadawulCom website? Top

  • After visiting the Investment Center and filling the Registration form, you have to login to TadawulCom website www.TadawulCom.com.sa
  • Click on “Sign up for a new account”
  • Enter the user ID then the passcode
  • Fill the remaining details
  • Call TadawulCom Service Center to activate your userID


9.How to login to TadawulCom website? Top

  • Write the following web address: www.TadawulCom.com.sa
  • Fill UserID and passcode
  • Enter the passcode you received to mobile
  • Press “Login Now”


10. How to inquire about Market News and Shares prices? Top

  • Login to TadawulCom website
  • Select “Market” Menu
  • Select the information from the “Market Menu” (i.e. Price Dessimination, Market news, market indeces, etc)


11. How to buy and sell shares using TadawulCom? Top

  • Select the Order Type
  • Specify the quantity of shares
  • Specify the Price (applicable to limit orders only)
  • If you want to disclose part of the quantity to the market, select “Disclosed” and then specify the disclosed quantity
  • Select the order validity using “Good For” menu, the expiry date will be set as per the following:
  • - Good For =“Day”, the expiry date will be today’s date

    - Good For =“GTD”, the order is valid until the close of the trading date specified.

    - Good for ="GTC", the order is valid until the order is canceled or end of 30 days

    - Good For =“FOK”, this order must be fully filled in its entirety, as soon as it enteres the market. If an immediate trade is not possible, the order is automatically purged from the trading system

    - Good For =“FAK”, this order must be filled in its entirety, or partially, as soon as it it enteres the market. If an immediate tade is not possible, the order is automatically purged from the trading system

    • Press the “Submit” button
    • On the confirmation screen, press “Yes”


12.How to Amend/ Cancel orders using TadawulCom? Top

  • Select the “Outstanding Orders” from the main screen
  • Highlight the order you need to Amend/ cancel
  • Right click on the mouse
  • Select the “Modify” to amend the order
  • Select the “Cancel” to delete the order
  • You can modify the price, order type (limit order,market order) and the expiry date
  • Press “Submit”
  • Press “Yes” on the confirmation window
  • Order details will be displayed in the order confirmation screen


13.How to inquire about outstanding orders? Top

From the main screen:

Click on Account Inquiry menu and select the orders you need to inquire

From the Applet:

You can inquire about all orders as follows:

  • To inquire about the executed orders, click on “Executed Orders” tab
  • To inquire about the outstanding orders, click on “Outstanding Orders” tab
  • To inquire about the canceled orders, click on “Canceled Orders” tab
  • To inquire about the expired orders, click on “Expired Orders” tab


14.How to logout from TadawulCom? Top

To logout, press on the “Sign Out” button

15.When I can access TadawulCom Service? Top

You can access TadawulCom service 24 hours a day and 7 days a week.




16.What are the trading hours in Saudi Market? Top

Trading hours in Saudi market are Sunday to Thursday 10:00 – 15:00.




17.How should I do to cancel the service? Top

To cancel TadawulCom service, you need to visit Investment Center and fill the designated form


18.How secure is TadawulCom? Top

ALJAZIRA CAPITAL has implemented the best practices and the most secured technologies in building TadawulCom security infrastructure..


19.How can I get more information about TadawulCom? Top

    Please call TadawulCom service center on the

  • Toll Free number 800 116 9999
  • E-mail address: TadawulCom@AlJaziraCapital.com.sa
  • The mail address

  • ALJAZIRA CAPITAL – Head Office; TadawulCom Service; P.O.Box 6277 Jeddah 21442 KSA



 
         
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