TADAWULCOM FAQ
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| 1. |
What is TadawulCom? |
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Why investing in Local Shares through TadawulCom? |
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What is special in TadawulCom service? |
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What are the services offered by TadawulCom? |
| 5. |
How to register in TadawulCom? |
| 6. |
What are the registration conditions? |
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7. | What is the preferred PC configuration?
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8. | What is TadawulCom web address?
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9. | How can I enter my details in TadawulCom website?
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10. | How to login to TadawulCom website?
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11. | How to amend my user details on TadawulCom?
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12. | How to inquire about Market News and Shares prices?
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13. | How to buy and sell shares using TadawulCom?
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14. | How to Amend/ Cancel orders using TadawulCom?
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15. | How to inquire about outstanding orders?
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16. | How to logout from TadawulCom?
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17. | When I can access TadawulCom Service?
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18. | How much is the annual subscription fees?
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19. | How should I do to cancel the service?
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20. | How secure is TadawulCom?
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21. | How can I get more information about TadawulCom?
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| 1. | What is TadawulCom? |
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TadawulCom service permits the company customers to trade local shares over the internet, this service will provide AlJazira Capital customers the ability to inquire shares portfolio, prices and market news anytime anywhere
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| 2. | Why investing in Local Shares through TadawulCom? |
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- Entering, amending and canceling orders via the Internet
- Order inquiry using TadawulCom website or service center staff
- Online inquiry about shares prices and market news
- Online inquiry about purchase power and trading account balance
- Specialized staff to respond to customer inquiries
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| 3. | What is special in TadawulCom service? |
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- Easy navigation design for the website
- Full security for the customer and his/ her activities
- Flexibility in entering orders through the website
- Online support through dedicated and skilled Staff
- Ability to inquire the Market news, customer portfolio, order status and to enter, amend and cancel orders using only one page
- Multiple Market depth (3 companies at a time)
- Friendly design to allow using the available functionality in a simple and logical sequence
- Speed and accuracy in executing orders
- Simple account opening procedures, the customer can open accounts at any Investment Center
- Up-to-date information about the order status and market news
- Ability to monitor order execution online
- Use of SMS to confirm deals and to inquire about shares and market news
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| 4. | What are the services offered by TadawulCom? |
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- Local Shares Trading through the Internet
- Financial and company news
- Share Prices inquiry
- Order Status inquiry
- Investment portfolio and purchase power inquiry
- SMS service for order status, market news and shares prices
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| 5. | How to register in TadawulCom? |
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To register in TadawulCom Service, the customer should visit the Investment Center to fill the Registration form and to open the Trading Account, after that, he/she should access the website to fill the customer basic details and then call TadawulCom service center to activate his/ her UserID
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| 6. | What are the registration conditions? |
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- Open a Trading Account with ALJAZIRA CAPITAL
- GCC nationality
- Minimum balance in the current account is 100,000 SAR
- Sign the Investment agreement and TadawulComTerms and Conditions
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| 7. | What is the preferred PC configuration? |
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Software
- Operating System: Windows 2000 sp4 or Windows XP sp1
- Internet Explorer Version 6.0
- Microsoft Virtual Machine (JVM)
Minimum Hardware Requirnments
- Desktop PC or Laptop
- CPU: Pentium III, 1 GHZ or more
- RAM: 256 MB
- 56k Modem(for Dialup Access)
Recommended Hardware Requirnments
- Desktop PC or Laptop
- CPU: Pentium 4, 2 GHZ
- RAM: 512 MB
- Display/ Monitor : 17”
- Resolution 1024 X 768
- 56k Modem(for Dialup Access)
Internet Explorer version can be obtained by selecting the “Help” menu from the Internet Explorer and then selecting “About Microsoft Explorer” menu item.
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| 8. | What is TadawulCom web address? |
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You can access the website using the following address: www.TadawulCom.com.sa |
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| 9. | How can I enter my details in TadawulCom website? |
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- After visiting the Investment Center and filling the Registration form, you have to login to TadawulCom website www.TadawulCom.com.sa
- Click on “Sign up for a new account”
- Enter the user ID then the password
- Fill the remaining details
- Call TadawulCom Service Center to activate your user ID
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| 10. | How to login to TadawulCom website?
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- Write the following web address: www.TadawulCom.com.sa
- Press on “Login Now to TadawulCom”
- Fill UserID and the password
- For the first login, you have to change the password
- Press “Login”
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| 11. |
How to amend my user details on TadawulCom? |
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- Select “Profile Update” from the “Profile” menu
- To change password, select “Change Password” menu item
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| 12. | How to inquire about Market News and Shares prices? |
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- Login to TadawulCom website
- Select “Market” Menu
- Select the information from the “Market Menu” (i.e.Price Dessimination, Market news, market indeces, etc)
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| 13. | How to buy and sell shares using TadawulCom? |
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- Select the Order Type
- Specify the quantity of shares
- Specify the Price (applicable to limit orders only)
- If you want to buy or sell all the quantity at one trade, select “All or None”
- If you want to buy or sell the quantity partially, select “Minimum Fill” and specify the minimum quantity to be traded in one trade
- If you want to disclose part of the quantity to the market, select “Disclosed” and then specify the disclosed quantity
- Select the order validity using “Good For” menu, the expiry date will be set as per the following:
- Good For = “Day”, the expiry date will be today’s date
- Good For = “GTW”, validity till the end of the current week
- Good For = “GTM”, validity till the end of the current month
- Good For = “GTD”, the order is valid until the close of the trading date specified.
- Good For = “FOK”, this order must be filled in its entirety, or partially, as soon as it it enteres the market. If an immediate tade is not possible, the order is automatically purged from the trading system
- Press the “Submit” button
- On the confirmation screen, press “Yes”
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| 14. | How to Amend/ Cancel orders using TadawulCom? |
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- Select the “Outstanding Orders” from the main screen
- Highlight the order you need to Amend/ cancel
- Right click on the mouse
- Select the “Modify” to amend the order
- Select the “Cancel” to delete the order
- You can modify the price, order type (limit order, market order) and the expiry date
- Press “Submit”
- Press “Yes” on the confirmation window
- Order details will be displayed in the order confirmation screen
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| 15. | How to inquire about outstanding orders? |
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From the main screen:
Click on Account Inquiry menu and select the orders you need to inquire
From the Applet:
You can inquire about all orders as follows:
- To inquire about the executed orders, click on “Executed Orders” tab
- To inquire about the outstanding orders, click on “Outstanding Orders” tab
- To inquire about the canceled orders, click on “Canceled Orders” tab
- To inquire about the expired orders, click on “Expired Orders” tab
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| 16. | How to logout from TadawulCom? |
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To logout, press on the “Sign Out” button
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| 17. | When I can access TadawulCom Service? |
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You can access TadawulCom service 24 hours a day and 7 days a week. However, you trading hours are Saturday to Wendesday 10 am – 12 PM and 4:30 am – 6:30 am. Thursday 10
am – 12 pm
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| 18. |
How much is the annual subscription fees?
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TadawulCom subscription fees is 1,200 SAR per year
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| 19. |
How should I do to cancel the service?
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To cancel TadawulCom service, you need to visit Investment Center and fill the designated form
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| 20. |
How secure is TadawulCom?
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ALJAZIRA CAPITAL has implemented the best practices and the most secured technologies in building TadawulCom security infrastructure..
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| 21. |
How can I get more information about TadawulCom?
| Top
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Please
call TadawulCom service center on the
Toll
Free number 800 116 9999
E-mail address: TadawulCom@AlJaziraCapital.com.sa
The mail address
ALJAZIRA CAPITAL – Head Office
TadawulCom
Service
P.O.Box
6277 Jeddah 21442
KSA
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