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TADAWULCOM FAQ

1. What is TadawulCom?
2. Why investing in Local Shares , IBS Market and MENA Market through TadawulCom?
3. What is special in TadawulCom service?
4. What are the services offered by TadawulCom?
5. How to register in TadawulCom?
6. What are TadawulCom registration requirements and conditions?
7. What is the preferred PC configuration and minimum requirements?
8. How can I update my details in TadawulCom website needed to complete the registration?
9. How to login to TadawulCom website?
10. How to amend my user details on TadawulCom?
11. How to inquire about Market News and Shares prices?
12. How to buy and sell shares using TadawulCom?
13. How to Amend/ Cancel orders using TadawulCom?
14. How to inquire about outstanding orders?
15. How to logout from TadawulCom?
16. When I can access TadawulCom Service?
17. What are the trading hours in the markets?
18. How much is the annual subscription fees?
19. How should I do to cancel the service?
20. How secure is TadawulCom?
21. How can I get more information about TadawulCom?
1.What is TadawulCom? Top

TadawulCom service permits the company customers to trade local shares , IBS Market and MENA Market over the internet, this service will provide AlJazira Capital customers the ability to inquire shares portfolio, prices and market news anytime anywhere.

2.Why investing in Local Shares , IBS Market and MENA Market through TadawulCom? Top

  • Entering, amending and canceling orders via the Internet
  • Order inquiry using TadawulCom website
  • Online inquiry about shares prices and market news
  • Online inquiry about purchase power and trading account balance
  • Specialized staff to respond to customer inquiries


3.What is special in TadawulCom service? Top

  • Easy navigation design for the website
  • Full security for the customer and his/ her activities
  • Flexibility in entering orders through the website
  • Online support through dedicated and skilled Staff
  • Ability to inquire the Market news, customer portfolio, order status and to enter, amend and cancel orders using only one page.
  • Multiple Market depth (3 companies at a time)
  • Friendly design to allow using the available functionality in a simple and logical sequence
  • Speed and accuracy in executing orders
  • Simple account opening procedures, the customer can open accounts at any Investment Center
  • Up-to-date information about the order status and market news
  • Ability to monitor order execution online
  • Use of SMS to confirm deals and to inquire about shares and market news


4.What are the services offered by TadawulCom? Top

  • Local Shares Trading through the Internet
  • MENA Market Trading through the Internet
  • IBS Market Trading through the Internet
  • Financial and company news
  • Share Prices inquiry
  • Order Status inquiry
  • Investment portfolio and purchase power inquiry
  • SMS service for order status, market news and shares prices


5.How to register in TadawulCom? Top

To register in TadawulCom Service, the customer should visit the Investment Center to fill the Registration form and to open the Trading Account, after that, he/she should access the website to fill the customer basic details and then call TadawulCom service center to activate his/ her UserID.


6.What are TadawulCom registration requirements and conditions? Top

  • Open a Trading Account with ALJAZIRA CAPITAL
  • Sign the Investment agreement and TadawulCom Terms and Conditions


7.What are the preferred PC configuration and minimum requirements? Top

All you need is to visit one of our Investment Centers to open an Investment account.
Software
  • Operating System: Windows 2000 sp4 or Windows XP sp1
  • Internet Explorer Version 6.0
  • Microsoft Virtual Machine (JVM)
  • JAVA 6.0 or later
Minimum Hardware Requirements
  • Desktop PC or Laptop
  • CPU: Pentium III, 1 GHZ or more
  • RAM: 256 MB
  • 56k Modem (for Dialup Access)
Recommended Hardware Requirements
  • Desktop PC or Laptop
  • CPU: Pentium 4, 2 GHZ
  • RAM: 512 MB
  • Display/ Monitor : 17"
  • Resolution 1024 X 768
  • 56k Modem (for Dialup Access)
Internet Explorer version can be obtained by selecting the "Help" menu from the Internet Explorer and then selecting "About Microsoft Explorer" menu item.


8.How can I update my details in TadawulCom website needed to complete the registration? Top

  • After visiting the Investment Center and filling the Registration form, you have to login to TadawulCom website www.TadawulCom.com.sa
  • Click on "Sign up for a new account"
  • Enter the user ID then the passcode
  • Fill the remaining details


9.How to login to TadawulCom website? Top

  • Write the following web address: www.TadawulCom.com.sa
  • Press on "Customer Login with RSA"
  • Fill UserID
  • In passcode field, Fill your pincode followed by the code from RSA device without spaces
  • Press "Login Now"


10.How to amend my user details on TadawulCom? Top

  • Login to TadawulCom website
  • Select "Profile Update" from the "Profile" menu
  • To change password, select "Change Password" menu item


11.How to inquire about Market News and Shares prices? Top

  • Login to TadawulCom website
  • Select "Market" Menu
  • Select the information from the "Market Menu" (i.e. Price Dissemination, Market news, market indices, etc)


12.How to buy and sell shares using TadawulCom? Top

  • Select The Market
  • Select the Order Type
  • Specify the quantity of shares
  • Specify the Price (applicable to limit orders only) If you want to disclose part of the quantity to the market, select "Disclosed" and then specify the disclosed quantity
  • Select the order validity using "Good For" menu, the expiry date will be set as per the following:
    • Good For = "Day", the expiry date will be today’s date
    • Good For = "GTD", the order is valid until the close of the trading date specified.
    • Good For = "FOK", this order must be fully filled in its entirety, as soon as it enteres the market. If an immediate trade is not possible, the order is automatically purged from the trading system
    • Good For = "FAK", this order must be filled in its entirety, or partially, as soon as it it enteres the market. If an immediate tade is not possible, the order is automatically purged from the trading system
  • Press the "Submit" button
  • On the confirmation screen, press "Yes"


13.How to Amend/ Cancel orders using TadawulCom? Top

  • Select The Market
  • Select the "Outstanding Orders" from the main screen
  • Highlight the order you need to Amend/ cancel
  • Right click on the mouse
  • Select the "Modify" to amend the order
  • Select the "Cancel" to delete the order
  • You can modify the price, order type (limit order, market order) and the expiry date
  • Press "Submit"
  • Press "Yes" on the confirmation window
  • Order details will be displayed in the order confirmation screen


14.How to inquire about outstanding orders? Top

From the main screen:
Click on Account Inquiry menu and select the orders you need to inquire

From the Applet:

You can inquire about all orders as follows:
  • To inquire about the executed orders, click on "Executed Orders" tab
  • To inquire about the outstanding orders, click on "Outstanding Orders" tab
  • To inquire about the canceled orders, click on "Canceled Orders" tab
  • To inquire about the expired orders, click on "Expired Orders" tab


15.How to logout from TadawulCom? Top

To logout, press on the "Sign Out" button


16.When I can access TadawulCom Service? Top

You can access TadawulCom service 24 hours a day and 7 days a week.


17.What are the trading hours in the markets? Top

Market Time Trading Days Trading Times
from to from to
Saudi Market Sunday Thursday 11 AM 3:30 PM
Dubai Market Sunday Thursday 9 AM 12:00 PM
Abu Dhabi Market Sunday Thursday 9 AM 12:00 PM
US Market Summer Time Monday Friday 3:30 PM 11:00 PM
Winter Time Monday Friday 4:00 PM 12:00 AM


18.How much is the annual subscription fees? Top

TadawulCom subscription fees for the Saudi Market is 900 SAR per year
TadawulCom subscription fees for the MENA Market is 600 SAR per year
TadawulCom subscription fees for the IBS Market is 1200 SAR per year


19.How should I do to cancel the service? Top

To cancel TadawulCom service, you need to visit Investment Center and fill the designated form.


20.How secure is TadawulCom? Top

ALJAZIRA CAPITAL has implemented the best practices and the most secured technologies in building TadawulCom security infrastructure.


21.How can I get more information about TadawulCom? Top

Please call TadawulCom service center on the
Toll Free number 800 116 9999
E-mail address: TadawulCom@AlJaziraCapital.com.sa

The mail address
ALJAZIRA CAPITAL – Head Office
TadawulCom Service
P.O.Box 6277 Jeddah 21442
KSA


 
         
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